Refund policy

Booking & Payment

Full payment is required at checkout. For custom orders, all sizing, design details, and delivery or shipping information must be provided before production begins.

If Cherrii Nails cancels your order or is unable to complete it, you will receive a full refund of the amount you paid for that order.

Custom Orders

Customers must provide accurate sizes and complete design instructions. Inspiration photos are references only; exact copies are not guaranteed because every set is handmade. Minor differences in colour, artwork, or placement are not considered defects. Changes requested after approval may require an additional fee.

Turnaround

Turnaround begins after payment and all required information are received. Times vary based on order volume and design complexity. Shipping time is not included. Rush service may be available for an additional fee. Customer caused delays, including late payment or missing information, will extend the turnaround time.

Sizing

Customers are responsible for providing correct nail sizes. Cherrii Nails is not responsible for poor fit caused by inaccurate sizing. Sizing kits are recommended for first time customers. If Cherrii Nails sends a size different from the customer’s approved order, the error will be corrected.

Final Sale & Order Issues

Due to the custom and sanitary nature of press-on nails, orders are final once production begins. Used, applied, altered, or incorrectly sized nails cannot be returned or exchanged. This does not apply to incorrect, defective, or materially inaccurate orders, or where a refund is required by law.

Report concerns within 48 hours of delivery with your order number and clear photos. Do not apply, alter, repair, or discard the nails before receiving instructions.

Shipping & Pickup

Customers must provide an accurate address. Additional shipping fees apply if an order is returned because of incorrect information. Cherrii Nails is not responsible for ordinary carrier delays or theft after confirmed delivery but will assist with eligible carrier claims. Retain all packaging if an order arrives damaged. Pickup and delivery arrangements must be approved in advance.

Conduct & Service

Abusive, threatening, or inappropriate behaviour may result in cancellation or refusal of future service. Cherrii Nails may refuse service for any lawful, non-discriminatory reason.

By placing an order, customers confirm that they have reviewed and accepted these policies. Nothing in these policies limits rights that cannot legally be excluded.